English
Return & refund
Product Return Policy
and Procedures
We will Refund your order as long as they meet the following
conditions
FOR CUSTOMERS (D2C)
We
have a 7-day return policy, which means you have 7 days after receiving your
item to request a return. In the event of customer complaint and request for
return or refund, please stay calm and contact our Whatsapp Customer Service
Team (Message Only) at +91 7075949304 or support@boxmyorder.com.
Our support team available from Monday – Saturday, 10am-6pm.
Should
you wish to cancel your order after the goods have been dispatched to you or
your customer, you will be responsible for returning the goods to BMO
Premises within 1 week at your own cost, unless the goods are faulty
or wrong or mis-described. Please follow our returns procedure
To be eligible for a return, your item must be in the same
condition that you received it, unused and in its original packaging. You’ll
also need the receipt or proof of purchase.
We
do not provide a “FREE RETURN” service, meaning all charges in regard
to returning the goods will be the customers, unless faulty, then we will bear
the cost of the return (as per statutory rights). In the unlikely circumstance
that you receive a faulty product you will need to contact us within 2 working
days of receiving the item before proceeding with the return. Please note the
items must be unused, if the item becomes damaged or faulty, we will not be
responsible, and will not accept the return.
Please
remind your buyer to ensure that the parcel has all the items including the
packaging in it. Make sure the parcel is not see through and sealed well then
paste the consignment note on the parcel. All customized items/ made to
order items / custom order items/ items marked as non-refundable and jewelry
CANNOT be returned.
HOW TO
RETURN
To return your items, follow these steps:
1.
You or your customer repackage products for return.
2.
Email us with your intent to return your purchase at support@boxmyorder.com
3.
Please ensure you provide your invoice.
4.
We will email you back with a return label.
5.
Print out this label and affix to your package with purchase
6.
Courier the package to given address on label
7.
Ensure sufficient tracking and insurance is provided as we aren’t
liable for any loss or damaged items during transit.
8.
Refunds will be done only through the Original Mode of Payment
We suggest you to ask your buyer to accept product exchange as
first option. You and your buyer shall have the option to either get refund for
the item’s amount paid as stated in the sales order or product replacement.
However in the event where the particular item is out of stock, Save Value
shall refund the amount to your (Dropshipper of E-wallet) wallet. The product
return or refund normally takes around 7 working days to complete.
Note: No refund or replacement shall be done without package opening videos
and pictures.
Cloth Defective Goods
Please feedback to our customer service email savevalue@hotmail.com within
2 days after receiving it.
We do not accept return for reasons of color deviation from
computer display view, minor dirty and minor thread off, quality thickness,
size (measurement) and etc. (*Kindly note that dark and bright color clothes
are likely to fade in 1st wash, this is consider as normal condition. Remember
to wash separately from other color clothes).
Kindly stick a tape on the defected area where we can spot easily.
Cancelling Order
You can cancel your order any time before status of your order
show “Shipped”. If you have placed an order for an item or multiple item(s) and
wish to cancel after order Shipped, you will incur a 10% handling charge which
will be deducted from your refund. (This does not apply to custom order items,
made to order items, or items specifically marked as being non-refundable)
FOR RETAILERS (B2B) &
SOCIAL ECOMMERCE
Our all products information is visible in our website. We expect
all Dropshipping partner (also called Resellers) go through our Dropshipping
terms and condition before he/she subscribe our services.
Yes, we
are providing FREE Return and Exchanges for all orders which exceed standard
> 10% return rates (ideal return rate is 15-20% in ecommerce business).
If your customers are not 100% satisfied with their purchase,
their return can be handled by our warehouse for a full refund/exchange (Return
must be in the same state you received them, and in the original packaging). We
believe that in order to have the best possible online shopping experience, our
Sellers/Dropshippers should not have to pay for return shipping. So, if for
whatever reason your customers are not happy with their purchase, just they can
return product to our warehouse using return address. We will refund amount if
order value is paid in advance. For exchange, you need to bear packing and
shipping charge.
However, if it was wrong product, then we will bear shipping charge
– yes, your shipping cost are prepaid.
1. Service Refunds:
To
give you best profit through free dropshipping program and make ease of online
selling business, we have some legal terms that we encourage you to follow.
Let’s chat and understand this in detail to avoid discrepancies in smooth
business. Asking for service fee refund or payment due from either party should
not be matter of discussion. Please refer our Dropshipping Agreement shared to
you if any refund sought for service fee.
However, be known that we assure you a best service and if at all
you face any difficulty, we are here to fix it for you. So, focus on business
and growth.
2.
Product Refunds:
Is
your buyer not satisfied with the item sold? Do not worry, we issue refunds and
replacements to your buyer. You can read more about the product return and
refund policies at boxmyorder.com
3.
Cancelling Order
In order for the Goods to be eligible for a return, please make
sure that:
·
You manage package return of your customer order by your selected
courier partner.
·
Keep track of product dispatch state that show material reached to
our warehouse.
·
Raise a return request once you know package reached to our
warehouse.
·
Our team will open package with video and picture proof.
·
If goods are in the original packaging and ready to resale, team
will add refund to your wallet.
We cannot be held responsible for goods damaged or lost in return
shipment. Therefore, we recommend an insured and trackable mail service. We are
unable to issue a refund without actual receipt of the Goods or proof of
received return delivery.
4.
Refunds / Replacement
We will refund or replace the product in the following conditions:
·
Raise Debit Note for product invoice shared to you while placing
order.
·
We will not ask reason for product return. It could be RTO or
Customer return product.
·
We will make sure that we capture and share package opening videos
and pictures to you.
·
No refund or replacement shall be done if product found
damaged/used/missing.
·
If product is in good state, we will accept Debit Note and release
Credit Note to you.
·
Within 5 working days, we will initiate refund/replacement with
further no question.
·
Only refund would be applicable for item value, we would only
charge packing and shipping charge for item being replaced.
Contact
us
If you have any questions about our Returns and Refunds Policy,
please contact us:
·
By visiting this page on our
website: https://boxmyorder.com/contact-us/
·
By Raising support ticket on our website